Implementing Seamless Single Sign-On (SSO) for Improved User Engagement

Introduction

Interise, a non-profit organization dedicated to promoting inclusive economic development.

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Success Through Service

Challenges

Interise faced significant challenges, including

Access Friction

Interise community members encountered significant difficulties in accessing their learning resources.

Separate Logins Required

Members had to log in separately to the community platform HiveBrite and the learning management system PathLMS BlueSky.

Lack of SSO Experience

The absence of a seamless Single Sign-On (SSO) experience created additional challenges.

Resulting Frustration and Inefficiencies

This situation led to frustration among users and inefficiencies in accessing courses.

Objectives

The primary goals set for TheCloudPartner were to

Enhance the user experience by implementing a Single Sign-On (SSO) capability

Integrate HiveBrite and PathLMS BlueSky to enable a seamless connection

Facilitate a smooth transition for users between the community platform and the learning management system.

Simplify user access by reducing the need for multiple logins, providing a unified experience.

Enhance the user experience by implementing a Single Sign-On (SSO) capability

Integrate HiveBrite and PathLMS BlueSky to enable a seamless connection

Streamline system processes.

Reduce data redundancy.

Approach and Implementation

TheCloudPartner employed a meticulous approach

Challenge Identification

TheCloudPartner team recognized the limited native support for SSO (Single Sign-On) between HiveBrite and PathLMS BlueSky.

Innovative Solution

To address this challenge, TheCloudPartner adopted an innovative and cost-effective solution.

Utilization of Auth0

By leveraging the Auth0 platform, TheCloudPartner implemented SSO without incurring additional costs.

Successful Implementation

This approach ensured a flexible, drop-in solution for authentication and authorization services, effectively bridging the gap between the two platforms.

Results

The collaboration yielded transformative outcomes

Enhanced User Experience

The implementation of SSO provided a smoother and more integrated login process between HiveBrite and PathLMS BlueSky.

Simplified Access

Users could access their courses without needing to log in separately to each platform, reducing hassle.

Increased User Satisfaction

Streamlined operations led to a 30% increase in end-user efficiency and enhanced cross-team collaboration.

Improved User Engagement

Improved processes and automation significantly elevated customer satisfaction levels.

Testimonial

“TheCloudPartner’s expertise has been vital to our organization. Jai has helped to eliminate inefficiencies within our existing systems by setting up automations and implementing targeted optimizations. His innovation truly shone during our recent Single Sign-On (SSO) implementation. In the absence of native integrations between our disparate platforms, Jai came up with a bespoke solution, merging the multiple logins into one and streamlining access for our end users. TheCloudPartner has seen us through multiple successful system migrations & updates now–each with high potential impact to our users–and have proven to be a trustworthy & reliable partner.”

Ruth Hampden, Network Engagement Manager, Interise

Key Takeaways

Successfully implemented SSO between HiveBrite and PathLMS BlueSky using Auth0. Provided a flexible, cost effective authentication solution that enhanced the user experience. Demonstrated TheCloudPartner’s capability in delivering innovative solutions that address client-specific challenges, ensuring high user satisfaction and operational efficiency. This case study highlights TheCloudPartner’s commitment to delivering tailored solutions that meet the unique needs of non-profit organizations like Interise, ensuring seamless integration and improved user experiences.